Terms and Conditions

These Terms and Conditions govern the purchase, access, delivery, and use of digital posture training plans and related digital resources provided by Rectusplan through its official website.

By accessing our website, purchasing a digital product, submitting information for a personalized training plan, or completing an online payment, you acknowledge that you have read and understood these Terms and Conditions, together with the relevant product descriptions, pricing information, and applicable purchasing requirements.

1. Business and Service Information

Brand: Rectusplan
Website: www.rectusplan.com
Email: digital@rectusplan.com

Rectusplan provides digital posture training plans, educational materials, exercise guidance, and related downloadable resources to customers located in eligible European countries.

Our products are supplied in digital format. No physical goods are included in orders unless expressly stated on the relevant product page.

Product availability, supported languages, digital delivery methods, and the scope of available materials may vary depending on the specific product purchased.

2. Description of Digital Products

Rectusplan offers digital resources designed to provide customers with structured guidance for posture-related exercise routines and general physical activity.

Depending on the selected product, digital materials may include:

• Structured posture training schedules;
• General exercise instructions and movement guidance;
• Daily or weekly training routines;
• Illustrations or written exercise explanations;
• Posture awareness and body movement educational materials;
• Training progress tracking resources;
• Supplementary digital documents and reference materials;
• Other content specifically described on the relevant product page.

The exact contents of each purchase are determined by the product description displayed at the time of ordering.

Customers should carefully review the product information before purchasing to understand the included materials, format, intended use, and any applicable access requirements.

3. Nature and Limitations of Training Materials

Rectusplan’s digital posture training plans are intended for general educational and exercise guidance purposes.

Individual physical conditions, exercise experience, mobility, and training responses may differ. Rectusplan does not guarantee that every customer will achieve a particular posture improvement, physical result, or training outcome.

Customers should assess their own physical capabilities before following any exercise instructions.

Anyone experiencing pain, discomfort, an existing injury, or a medical condition should seek appropriate professional advice before beginning a training routine.

Customers should stop exercising if they experience unusual pain, dizziness, or other concerning symptoms.

4. Product Prices and Payment

All product prices are displayed on the relevant product pages or checkout pages.

Unless otherwise stated, the amount displayed represents the price payable for the selected digital product.

Customers are responsible for reviewing the product price, applicable taxes, currency, and any additional charges presented during checkout before completing payment.

Rectusplan reserves the right to update product prices, promotional offers, and pricing arrangements from time to time.

Any price changes will not retrospectively affect orders that have already been successfully confirmed, except where required by applicable law.

Orders are considered successfully purchased once the payment has been authorized and the order confirmation has been generated.

5. Ordering and Purchase Confirmation

Customers may purchase digital products through the checkout system available on the Rectusplan website.

During the ordering process, customers may be required to provide:

• Full name;
• Valid email address;
• Billing information;
• Selected digital product;
• Payment information;
• Other details reasonably required to complete the order.

Customers must ensure that the information submitted during checkout is accurate and complete.

A valid email address is particularly important because digital product confirmations and delivery instructions may be sent electronically.

Rectusplan may contact customers if additional information is reasonably necessary to verify an order or facilitate digital delivery.

6. Digital Product Delivery

All purchased digital materials are delivered electronically.

Depending on the product, delivery may take place through one or more of the following methods:

• Download links provided on the order confirmation page;
• Digital access instructions sent to the registered email address;
• Downloadable PDF documents;
• Other electronic delivery methods specified on the product page.

Customers should check their inbox, spam folder, and promotional folders if they cannot locate their delivery email.

Digital delivery is generally initiated after successful payment confirmation.

Where a product requires additional processing or preparation, the applicable delivery arrangements and estimated processing time will be communicated through the product description or order confirmation.

Customers are responsible for providing a valid email address and maintaining access to the email account used during checkout.

If a customer does not receive the purchased materials within the stated delivery period, they should contact Rectusplan for assistance.

7. Customer Responsibilities

Customers are responsible for providing accurate information and using the purchased digital materials appropriately.

In particular, customers agree to:

• Submit accurate purchasing and contact information;
• Use a valid email address for digital delivery;
• Review product descriptions before placing an order;
• Ensure that their devices support the supplied digital file formats;
• Maintain a suitable internet connection when accessing or downloading materials;
• Follow exercise instructions within their individual physical capabilities;
• Avoid performing movements that cause pain or discomfort;
• Keep purchased digital materials secure;
• Refrain from distributing or commercially exploiting purchased materials without authorization.

Customers should not provide unnecessary sensitive personal information through ordinary email or website contact forms.

8. Digital Access and Technical Requirements

Customers may need a compatible device, internet connection, browser, PDF reader, or other standard software to access purchased digital products.

Rectusplan is not responsible for access difficulties caused by:

• Unsupported devices or operating systems;
• Outdated browsers or software;
• Unstable internet connections;
• Incorrect email addresses;
• Customer-side security settings;
• Third-party email filtering systems;
• Temporary technical problems outside our reasonable control.

Where a genuine delivery or file-access issue is reported, Rectusplan will make reasonable efforts to assist the customer in accessing the purchased materials.

Customers should contact our support team if a download link is unavailable, a file cannot be opened, or delivered materials appear incomplete.

9. Digital Product Usage Rights and Intellectual Property

All original content provided by Rectusplan, including text, training schedules, exercise descriptions, illustrations, graphics, downloadable documents, page layouts, branding, and other digital materials, is protected by applicable intellectual property laws.

Upon successful purchase, customers receive a limited, non-exclusive, non-transferable right to access and use the purchased materials for personal purposes.

Unless expressly authorized in writing by Rectusplan, customers must not:

• Reproduce or redistribute purchased materials;
• Sell, sublicense, or commercially exploit digital content;
• Share paid download links with unauthorized individuals;
• Upload purchased materials to public file-sharing platforms;
• Modify and resell training documents;
• Copy substantial portions of our original content for commercial use;
• Claim ownership of Rectusplan’s original materials;
• Use our content to create or distribute competing commercial products.

All intellectual property rights remain with Rectusplan or the relevant authorized rights holders.

Unauthorized copying, distribution, or commercial use may result in suspension of access where applicable, and further legal action where permitted by law.

10. Personalized Information and Training Plan Preparation

Where a digital product requires customers to submit information for the preparation of a personalized training plan, customers are responsible for ensuring that the submitted information is accurate and sufficiently complete.

Depending on the selected service, information may include:

• General training objectives;
• Exercise preferences;
• Existing exercise experience;
• Available training time;
• Other relevant information requested during the ordering process.

The scope and content of any personalized materials will depend on the information supplied by the customer and the product specifications.

Rectusplan may request clarification if submitted information is incomplete or inconsistent.

Any personalized training materials remain subject to the educational and non-medical limitations described in these Terms.

11. Order Changes and Corrections

If customers discover an error in their order information, they should contact Rectusplan as soon as possible.

Requests to correct an email address, clarify submitted information, or resolve a digital delivery issue will be reviewed individually.

Changes to personalized digital materials may depend on whether preparation or delivery has already commenced.

Rectusplan will make reasonable efforts to accommodate appropriate correction requests, subject to the nature of the product and applicable legal requirements.

A request to change the purchased product or its contents may require a separate agreement or additional payment where applicable.

12. Order Cancellation

Customers who wish to cancel an order should contact Rectusplan through the official support email address.

Cancellation requests should include, where possible:

• Customer name;
• Order number;
• Registered email address;
• Purchased product;
• Date of purchase;
• Description of the cancellation request.

Because our products are supplied in digital format, cancellation and withdrawal rights may be subject to specific rules applicable to digital content under the consumer protection laws of the customer’s country.

For digital content not supplied on a physical medium, where the applicable law permits an exception to the statutory withdrawal right, that exception may apply only after the customer has given the required prior express consent to begin performance during the withdrawal period and acknowledged that the right of withdrawal will be lost once supply begins.

Where such consent or acknowledgment has not been properly obtained, applicable statutory withdrawal rights remain unaffected.

Nothing in this section is intended to remove any mandatory cancellation rights granted to consumers under applicable law.

13. Refunds and Digital Product Issues

Refund requests will be assessed according to our Refund Policy and applicable consumer protection requirements.

Depending on the circumstances, a refund may be considered where:

• Payment was successfully processed but the purchased digital product was not delivered;
• The download link is defective and cannot reasonably be restored;
• The supplied digital materials are materially different from the advertised product;
• The delivered files are incomplete or technically unusable and the issue cannot reasonably be resolved;
• A refund is required under applicable consumer protection legislation.

Rectusplan may first attempt to resolve a reported technical issue by providing a replacement download link, corrected file, or other reasonable assistance.

Where a refund is approved, it will generally be returned to the original payment method.

The time required for funds to appear in the customer’s account may depend on the processing procedures of banks and payment service providers.

Nothing in this section limits statutory remedies available to consumers for defective or non-conforming digital content.

14. Exercise Safety and Customer Judgment

Customers acknowledge that exercise activities involve individual physical considerations and that results may vary.

Rectusplan does not guarantee specific improvements in body alignment, posture, flexibility, strength, or physical appearance.

Customers are responsible for determining whether an exercise is appropriate for their personal circumstances.

Customers should not disregard professional medical recommendations or attempt exercises beyond their capabilities.

Rectusplan shall not be responsible for outcomes arising from the improper use of training materials, failure to follow reasonable safety instructions, or the use of materials in circumstances where professional medical guidance was required, to the extent permitted by applicable law.

Nothing in these Terms excludes liability for negligence, personal injury, or other liability that cannot legally be excluded.

15. Third-Party Payment Processing

Payments made through the Rectusplan website may be processed by independent third-party payment service providers, including Stripe where available.

These payment providers operate their own payment processing and security systems.

Rectusplan does not require customers to create a Stripe account or log in to Stripe merely to complete a payment through a supported checkout method.

Rectusplan does not intentionally store complete payment card credentials within its website systems.

Customers must use payment methods that they are legally authorized to use.

Transactions may be subject to routine security checks, fraud prevention procedures, and abnormal transaction monitoring conducted by the relevant payment service providers.

If a payment is declined, flagged, or requires additional verification, the customer may need to follow the instructions provided by the payment processor or contact their payment institution.

16. Website Availability and Content Accuracy

Rectusplan aims to maintain accurate product descriptions, pricing information, digital delivery instructions, and website content.

However, we do not guarantee that the website will always be available without interruption or that every technical function will operate continuously without errors.

Temporary interruptions may occur due to:

• Website maintenance;
• Software updates;
• Hosting or server disruptions;
• Internet connectivity problems;
• Security maintenance;
• Third-party technical failures;
• Other circumstances beyond our reasonable control.

Rectusplan will make reasonable efforts to restore normal website functionality when technical issues arise.

17. Prohibited Website Activities

Customers must not use the Rectusplan website or digital services to:

• Submit false or misleading information;
• Make purchases using unauthorized payment methods;
• Attempt to access restricted website systems;
• Interfere with website security or functionality;
• Introduce malicious software or harmful code;
• Copy or extract website content through unauthorized automated methods;
• Distribute purchased materials without permission;
• Use the website for unlawful purposes;
• Engage in fraudulent purchasing or payment activities;
• Abuse download links or digital access functions.

Where reasonably necessary and permitted by law, Rectusplan may restrict access, suspend suspicious transactions, or take appropriate action in response to violations.

18. Limitation of Liability

Rectusplan will exercise reasonable care and skill in providing the digital products and services described on its website.

To the extent permitted by applicable law, Rectusplan shall not be responsible for losses arising from circumstances beyond its reasonable control, including:

• Incorrect information supplied by customers;
• Customer-side device or software incompatibility;
• Internet or email delivery interruptions;
• Unauthorized sharing of purchased digital materials by customers;
• Improper use of exercise instructions;
• Failure to follow relevant safety guidance;
• Temporary third-party platform disruptions;
• Events that could not reasonably have been anticipated or prevented.

Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

Where applicable consumer protection laws provide mandatory remedies, those rights shall remain unaffected.

19. Unforeseen Circumstances

The delivery or availability of our digital products may occasionally be affected by circumstances beyond our reasonable control, including:

• Major internet infrastructure failures;
• Hosting provider disruptions;
• Cybersecurity incidents;
• Government restrictions;
• Natural disasters;
• Power interruptions;
• Third-party service outages;
• Other unexpected operational disruptions.

If such circumstances affect a customer’s order or access to purchased materials, Rectusplan will make reasonable efforts to notify the customer and provide an appropriate solution.

20. Customer Support and Complaints

Rectusplan values customer feedback and aims to address questions, technical issues, and complaints in a timely and professional manner.

Customers may contact us regarding:

• Product information;
• Order confirmation;
• Digital delivery;
• Download problems;
• Incorrect or incomplete materials;
• Payment questions;
• Cancellation and refund requests;
• Other concerns relating to purchased digital products.

To help us investigate an issue, customers should provide their order number, registered email address, product name, and a clear description of the problem.

Where appropriate, customers may also provide screenshots or relevant supporting information.

Rectusplan will review complaints based on the available order information and circumstances and will work toward a reasonable resolution.

21. Privacy and Personal Information

Personal information collected through the Rectusplan website, checkout process, digital delivery system, and customer support channels will be handled in accordance with applicable data protection laws and our Privacy Policy.

Information may be processed for purposes including:

• Order management;
• Payment processing;
• Digital product delivery;
• Customer communication;
• Personalized content preparation where applicable;
• Fraud prevention and transaction security;
• Legal and regulatory compliance.

Where payment services are provided by third parties, relevant information may be shared with those providers as necessary to complete transactions.

Customers should refer to our Privacy Policy for further information about personal data collection, processing, storage, retention, and applicable privacy rights.

22. European Consumer Protection

Rectusplan is based in Singapore and offers digital products to customers in eligible European markets.

Depending on the customer’s country of residence and the nature of the transaction, mandatory consumer protection and digital content regulations may apply.

Where applicable, these may include requirements relating to:

• Digital content conformity;
• Product descriptions and pre-contract information;
• Statutory withdrawal rights;
• Refunds and remedies for non-conforming digital content;
• Personal data protection;
• Electronic commerce and online payments.

Nothing in these Terms is intended to exclude or reduce any mandatory rights that consumers are entitled to under applicable European or national legislation.

Where a provision of these Terms conflicts with mandatory consumer protection requirements, the applicable legal provisions shall prevail.

23. Governing Law and Dispute Resolution

These Terms and Conditions shall generally be governed by the laws of Singapore, subject to any mandatory consumer protection laws that apply in the customer’s country of residence.

Where a customer is entitled to the protection of mandatory laws in their country of residence, nothing in this clause deprives the customer of those protections.

If a dispute arises in connection with a purchase, digital delivery, or use of our services, customers are encouraged to contact Rectusplan first so that the matter can be discussed and resolved where reasonably possible.

If an amicable resolution cannot be reached, the dispute may be referred to the competent courts or other dispute resolution mechanisms available under applicable law.

24. Changes to These Terms

Rectusplan may revise these Terms and Conditions from time to time to reflect changes in:

• Digital product offerings;
• Website functionality;
• Payment procedures;
• Digital delivery methods;
• Business operations;
• Applicable legal or regulatory requirements.

Updated Terms will be published on the official website.

For completed purchases, the version applicable at the time of the transaction will generally govern the relevant order, subject to mandatory legal requirements.

Customers are encouraged to review this page periodically for updates.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or adjusted to the extent necessary to comply with applicable law.

The remaining provisions shall continue in effect to the extent that they remain legally valid and enforceable.