Rectusplan respects the privacy of individuals who visit our website, purchase digital products, access posture training materials, or communicate with our customer support team.
This Privacy Policy explains how Rectusplan collects, uses, processes, stores, and protects personal information in connection with our website and digital product services.
Rectusplan is based in Singapore and provides digital posture training plans and related educational resources to customers across eligible European markets. We aim to handle personal information responsibly and transparently in accordance with applicable data protection requirements, including the General Data Protection Regulation (GDPR) where applicable and relevant Singapore data protection requirements.
1. Data Controller and Privacy Contact Information
Rectusplan is responsible for determining how personal information collected through our website, digital purchasing process, and customer support channels is processed, subject to applicable data protection laws.
If you have questions about this Privacy Policy, the handling of your personal information, or your applicable privacy rights, please contact us using the following details:
Brand: Rectusplan
Website: www.rectusplan.com
Email: digital@rectusplan.com
For privacy-related requests, please use the contact email above and include sufficient information for us to identify and review your inquiry.
2. Categories of Personal Information We May Collect
Depending on how you interact with Rectusplan, we may collect or process the following categories of information:
Identification and Contact Information
- Name;
- Email address;
- Billing information where required;
- Other contact details voluntarily provided by customers.
Order and Transaction Information
- Order reference numbers;
- Purchased digital product details;
- Purchase dates;
- Payment status;
- Transaction reference information;
- Order history;
- Refund or cancellation records.
Product-Related Information
- Information submitted when purchasing a particular training resource;
- Preferences or requirements voluntarily provided for relevant products;
- Information necessary to prepare or deliver a requested digital product.
Customer Communication Information
- Messages sent through contact forms;
- Emails and support inquiries;
- Records of customer service interactions;
- Information provided when reporting technical or delivery problems.
Technical and Website Information
- IP address;
- Browser type and version;
- Operating system;
- Device information;
- Access dates and times;
- Website interaction records;
- Cookie identifiers and similar technical information, where applicable.
Legal and Compliance Information
- Information reasonably necessary for accounting, tax, fraud prevention, legal compliance, and regulatory obligations.
We aim to collect only personal information that is reasonably necessary for the relevant business purpose.
Rectusplan does not intentionally request sensitive health information as a general requirement for purchasing standard digital training materials. Customers should avoid submitting medical records, diagnoses, or other sensitive health information unless specifically necessary and an appropriate lawful basis and safeguards are in place.
3. How We Collect Personal Information
We may obtain personal information directly from customers or automatically through website technologies when customers:
- Visit or browse www.rectusplan.com;
- Create or use an account, where available;
- Submit an order or complete checkout;
- Purchase a digital posture training plan;
- Provide information required for a particular digital product;
- Request product information;
- Submit a contact form;
- Contact customer support;
- Request assistance with a download or digital delivery;
- Submit a cancellation or refund request;
- Participate in other activities associated with our website.
Certain technical information may also be collected automatically through cookies, server logs, and similar technologies, subject to applicable consent requirements.
Customers are responsible for ensuring that the information they provide is accurate and up to date.
4. Orders, Payments, and Transaction Records
When customers purchase digital products through the Rectusplan website, we may process information necessary to complete the transaction and provide the purchased materials.
Such information may include:
- Customer name;
- Registered email address;
- Product selection;
- Order reference;
- Purchase amount and currency;
- Payment confirmation status;
- Transaction identifiers;
- Billing details where necessary.
Online payments may be processed through independent third-party payment service providers, including Stripe, where available.
Stripe acts as a third-party payment processor and is not a business partner, owner, or operator of Rectusplan.
Payment processing may involve the collection and handling of payment information by the relevant payment provider in accordance with its own privacy and security practices.
Rectusplan may receive limited payment-related information, such as transaction references, payment status, amounts, and confirmation records, to administer orders and provide customer support.
We do not intentionally store complete payment card numbers or card security codes on our website systems.
Transaction records may be retained for reasonable periods to manage purchases, address disputes, process refunds, and meet applicable accounting, tax, and legal requirements.
5. Purposes for Processing Personal Information
Rectusplan may use personal information for the following purposes:
- Processing and confirming digital product orders;
- Verifying payment status;
- Preparing and supplying purchased posture training materials;
- Sending order confirmations and digital delivery instructions;
- Providing access to downloadable files;
- Responding to customer inquiries;
- Providing technical assistance;
- Managing cancellations and refund requests;
- Maintaining customer and transaction records;
- Improving website functionality and user experience;
- Maintaining website and payment security;
- Detecting and preventing fraud or unauthorized transactions;
- Complying with applicable legal, accounting, tax, and regulatory obligations;
- Establishing, exercising, or defending legal claims where necessary.
We will not knowingly use personal information for purposes that are incompatible with the purposes described in this policy unless otherwise permitted or required by applicable law.
6. Legal Bases for Processing
Where the GDPR or similar data protection laws apply, Rectusplan processes personal information only when an appropriate legal basis is available.
Depending on the relevant processing activity, this may include:
Contractual Necessity
Processing information necessary to accept orders, verify payments, provide purchased digital materials, and fulfill contractual obligations.
Legal Obligations
Processing information required to comply with applicable accounting, tax, consumer protection, regulatory, or other legal requirements.
Legitimate Interests
Processing information where reasonably necessary for legitimate business purposes, such as website security, fraud prevention, customer support, service administration, and the improvement of our digital services, provided that such interests do not override applicable individual rights.
Consent
Processing information based on consent where consent is required, including certain non-essential cookies and direct marketing activities.
Customers may withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
7. Customer Communications
We may use the contact information provided by customers to send communications directly related to their purchases and use of our digital products.
These communications may include:
- Order confirmation messages;
- Payment status notifications;
- Digital delivery instructions;
- Download information;
- Important product-related notices;
- Responses to customer inquiries;
- Technical support communications;
- Refund or cancellation updates;
- Relevant changes to product access or service arrangements.
Where permitted by applicable law, we may also send information about new products or promotional offers.
Where prior consent is legally required for marketing communications, we will obtain that consent before sending such communications.
Customers may opt out of marketing communications at any time using the available unsubscribe method or by contacting us.
Opting out of marketing communications will not prevent us from sending essential transactional or service-related messages.
8. Payment Processing and Security
Payments made through the Rectusplan website may be handled by Stripe or other designated third-party payment processing providers.
Stripe may process payment-related information, transaction details, and technical information to authorize payments, prevent fraudulent activity, and maintain payment security.
Rectusplan may receive relevant transaction results and limited payment records required to manage customer orders.
Customers generally do not need to create or maintain a Stripe account merely to complete a payment through a supported checkout method, although payment options and requirements may depend on the provider and transaction.
Available payment methods may include Visa, Mastercard, American Express, Apple Pay, Google Pay, or other options displayed at checkout.
We encourage customers to review the relevant payment provider’s privacy policy for further information about how it processes payment information.
Customers should never send complete card numbers, card security codes, passwords, or other sensitive payment credentials through ordinary email or website contact forms.
9. Cookies and Similar Technologies
The Rectusplan website may use cookies and similar technologies to support website functionality, improve performance, maintain security, and understand how visitors interact with our digital services.
Depending on the website configuration, cookies may be used for:
Essential Website Functions
These cookies may be necessary to support basic website operations, shopping cart functionality, checkout processes, account sessions, and security features.
Functional Cookies
These technologies may help remember certain website preferences and improve the browsing experience.
Analytics and Performance Cookies
Where enabled, these technologies may help us understand website traffic, identify technical issues, and evaluate website performance.
Third-Party Cookies
Certain third-party services integrated into the website, including payment service providers such as Stripe, may use cookies or similar technologies in connection with payment processing, fraud prevention, security, and service functionality.
Where applicable law requires consent before non-essential cookies or similar technologies are used, we will provide an appropriate cookie consent mechanism.
Non-essential cookies will not be activated before the required consent is obtained. Customers may manage or withdraw their cookie preferences through the available consent settings, where supported.
For further details, please refer to our Cookie Policy.
10. Automatically Collected Technical Information
When customers visit the Rectusplan website, certain technical information may be automatically collected by our website infrastructure and service providers.
This information may include:
- IP address;
- Browser type and version;
- Operating system;
- Device category;
- Website access time;
- Referring website or page;
- Pages visited;
- Basic interaction and navigation information;
- Error reports and system logs.
We may use this information to maintain website stability, identify technical problems, protect against unauthorized access, detect suspicious activities, and improve the overall performance of our website.
Where required, the use of technologies that collect such information will be subject to applicable consent and privacy requirements.
11. Digital Product Delivery and Customer Support
As Rectusplan primarily provides digital products, certain personal information is required to deliver purchased materials electronically and provide related assistance.
For example, we may use a customer’s email address to:
- Send order confirmations;
- Provide download links;
- Deliver digital training documents;
- Resend access instructions;
- Resolve missing delivery notifications;
- Assist with file compatibility issues;
- Respond to product-related inquiries.
Information submitted through customer support channels may also be used to locate existing orders, verify purchase details, and investigate reported technical issues.
We will use such information only to the extent reasonably necessary to address the relevant request and fulfill our business obligations.
12. Disclosure of Personal Information
Rectusplan does not sell customers’ personal information.
However, we may share limited personal information with third parties when necessary to operate our website, process transactions, provide digital products, or meet legal obligations.
These third-party categories may include:
- Website hosting providers;
- Website platform and technical service providers;
- Payment processing providers, including Stripe;
- Website security and fraud prevention providers;
- Email delivery and communication service providers;
- Digital file hosting and delivery providers;
- Customer support service providers;
- Accounting and professional advisory providers;
- Legal and compliance service providers;
- Government authorities, regulators, or law enforcement agencies where legally required.
Such third parties may process personal information only as necessary for their relevant services or legal responsibilities.
Where required by applicable law, we take appropriate steps to ensure that third-party service providers are subject to suitable contractual and data protection safeguards.
13. International Data Transfers
Rectusplan operates from Singapore and serves customers across eligible European markets.
As a result, personal information may be processed or accessed in Singapore and other countries where our hosting providers, payment processors, email service providers, or other technical service providers operate.
Where personal information subject to European data protection requirements is transferred outside the European Economic Area or another protected jurisdiction, we will take appropriate measures as required by applicable law.
Depending on the circumstances, these safeguards may include:
- An adequacy decision issued by the relevant authority;
- Standard Contractual Clauses approved by the European Commission;
- Appropriate contractual and organizational safeguards;
- Other legally recognized transfer mechanisms.
Customers may contact us for further information about the safeguards applicable to a particular international transfer, subject to legal restrictions.
14. Retention of Personal Information
Rectusplan does not retain personal information indefinitely.
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling digital product orders;
- Maintaining purchase and delivery records;
- Providing customer support;
- Managing refunds and disputes;
- Preventing fraudulent transactions;
- Maintaining accounting and financial records;
- Complying with applicable tax and legal obligations;
- Establishing or defending legal claims.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
15. Information Security
Rectusplan takes reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and processing activities, security measures may include:
- Secure website connections;
- Access restrictions;
- Password and account protection;
- Administrative access controls;
- Appropriate data handling procedures;
- Security monitoring;
- Third-party service provider security measures;
- Reasonable backup and recovery procedures.
Although we take reasonable steps to safeguard information, no internet transmission method or electronic storage system can guarantee absolute security.
Customers should use secure devices and avoid sharing passwords or sensitive payment information through unsecured communication channels.
If a personal data breach occurs, we will assess and respond to the incident in accordance with applicable legal requirements, including notification obligations where required.
16. Data Protection Rights for European Customers
Where the GDPR or other applicable European data protection laws apply, individuals may have certain rights concerning their personal information.
Depending on the circumstances, these rights may include:
Right of Access
Request confirmation of whether we process your personal information and obtain access to relevant information.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of personal information where the applicable legal conditions are satisfied.
Right to Restriction of Processing
Request that certain processing activities be restricted in circumstances provided by law.
Right to Data Portability
Request a copy of certain personal information in a structured, commonly used, and machine-readable format where legally applicable.
Right to Object
Object to certain processing activities based on legitimate interests or direct marketing, subject to applicable legal provisions.
Right to Withdraw Consent
Withdraw consent where personal information is processed on the basis of consent.
Right to Lodge a Complaint
Submit a complaint to the competent data protection supervisory authority in your country or region.
These rights are subject to applicable legal conditions and may not apply in every situation. Certain information may need to be retained where we have a valid legal obligation or another lawful basis for doing so.
17. How to Exercise Your Privacy Rights
If you wish to access, correct, delete, or otherwise exercise your applicable data protection rights, you may contact us at:
Email: digital@rectusplan.com
To help us process your request securely, we may ask for reasonable information to verify your identity and locate the relevant records.
Depending on the request, this may include:
- Your name;
- Registered email address;
- Order reference number, where relevant;
- A description of the personal information concerned;
- Details of the specific request.
We aim to respond to valid privacy requests within the time limits required by applicable data protection laws.
Where a request cannot be fulfilled, we will explain the relevant reasons where legally required.
18. Children’s Privacy
Rectusplan’s website and digital products are not specifically directed at children.
We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.
Where applicable law requires parental or guardian authorization for the processing of a child’s personal information, we will follow the relevant requirements.
If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us at digital@rectusplan.com.
We will review the request and take appropriate action in accordance with applicable legal requirements.
19. Third-Party Websites and External Services
Our website may contain links to third-party websites, payment services, or other external platforms.
These external services operate independently and may have their own privacy policies, security practices, and terms of use.
This Privacy Policy applies to Rectusplan’s own website and personal information processing activities. It does not automatically govern the privacy practices of independent third-party websites or services.
Customers should review the relevant third party’s privacy documentation before providing personal information through an external platform.
20. Changes to This Privacy Policy
Rectusplan may revise this Privacy Policy from time to time to reflect changes in our digital products, website operations, service providers, business practices, or applicable legal requirements.
Any revised version will be published on this page, together with an updated effective date or revision information where appropriate.
Where a material change requires additional notice or consent under applicable law, we will take the appropriate steps.
We encourage customers to review this page periodically to remain informed about how their personal information is handled.