This Service Fulfillment Policy explains how Rectusplan receives customer orders, processes digital product purchases, confirms payments, prepares electronic materials, and delivers purchased posture training plans.
Rectusplan operates as a digital product provider based in Singapore, serving customers in eligible European markets.
Unlike businesses that deliver physical merchandise, Rectusplan primarily fulfills customer orders through electronic delivery. Accordingly, service fulfillment under this policy refers to the processing of a confirmed purchase and the provision of the corresponding digital materials through designated online or electronic channels.
We aim to maintain a clear and reliable purchasing experience by providing transparent product information, organized order processing, accessible digital delivery methods, and appropriate customer assistance in accordance with applicable consumer protection and data protection requirements.
1. Digital Product Pricing and Payment
The prices displayed on the Rectusplan website generally represent the purchase prices of the corresponding digital products, unless otherwise specified on the relevant product page.
Our digital offerings may include:
- Posture training plans;
- Daily and weekly exercise schedules;
- General exercise instruction documents;
- Posture awareness educational materials;
- Digital training guides;
- Downloadable PDF resources;
- Supplementary exercise reference materials;
- Other digital content described on the relevant product page.
The displayed price generally covers the digital materials specifically identified in the selected product description.
Customers should review the product details, included content, applicable currency, and checkout summary before completing payment.
Online transactions may be processed through independent third-party payment service providers, including Stripe where available.
After a successful payment confirmation, the order can proceed to the digital fulfillment stage.
Rectusplan does not intentionally store complete payment card numbers or full sensitive payment credentials within its website systems.
2. Order Processing and Purchase Confirmation
When a customer successfully submits an order and completes the required payment, the transaction enters Rectusplan’s order processing workflow.
We may review the relevant order information, including:
- Customer name;
- Registered email address;
- Selected digital product;
- Order reference number;
- Payment confirmation status;
- Billing information where required;
- Additional information necessary for the purchased product.
For certain digital products, additional information may be requested to prepare materials according to the product specifications.
Customers should ensure that all information submitted during checkout is accurate and complete.
In particular, the registered email address must be valid and accessible so that digital delivery instructions and order notifications can be received.
An order is generally considered successfully placed after the payment has been confirmed by the relevant payment system and an order confirmation has been generated.
Rectusplan may contact customers if clarification or additional verification is reasonably required before completing an order.
3. Digital Product Preparation and Delivery
Rectusplan fulfills purchased products electronically rather than through physical shipping.
Depending on the selected product and its delivery arrangements, customers may receive their materials through:
- Download links displayed on the order confirmation page;
- Electronic delivery instructions sent to the registered email address;
- Downloadable PDF documents;
- Other digital access methods specified on the relevant product page.
Digital delivery generally begins after successful payment confirmation.
For products requiring additional preparation, the applicable processing arrangements and estimated delivery time will be communicated through the product description or order confirmation.
To facilitate successful delivery, customers should:
- Provide a valid email address during checkout;
- Check their inbox after completing payment;
- Review spam, junk, and promotional folders;
- Maintain access to the email account used for purchasing;
- Ensure their devices support the supplied digital file formats;
- Maintain a suitable internet connection when accessing or downloading materials.
If the purchased materials are not received within the stated delivery period, customers may contact Rectusplan for assistance.
4. Digital Access and Product Completion
Rectusplan provides access to purchased materials according to the delivery method associated with each product.
For downloadable products, customers may save the supplied files to their compatible personal devices for individual reference.
For products provided through online access or designated download links, the relevant access arrangements will be determined by the specific product description.
Digital fulfillment is generally considered completed when the purchased materials have been successfully made available to the customer through the agreed electronic delivery method.
If customers encounter difficulties accessing or opening their materials, Rectusplan will make reasonable efforts to investigate and assist.
Such assistance may include:
- Providing a replacement download link;
- Resending delivery instructions;
- Supplying a corrected digital file;
- Restoring access where technically possible;
- Clarifying file compatibility requirements;
- Addressing incomplete or inaccessible materials.
Where a digital product does not conform to the applicable contractual requirements, customers may be entitled to additional remedies under applicable law.
5. Customer Responsibilities and Technical Requirements
Customers are responsible for providing accurate purchasing information and maintaining the basic technical conditions necessary to access digital materials.
Before completing an order, customers should ensure that:
- Their registered email address is correct;
- Their device supports the relevant digital file format;
- Their browser or document-reading software is compatible;
- Their internet connection is sufficiently stable;
- Their email account can receive electronic messages;
- Their device has sufficient storage space for downloaded files.
Customers should also review the training instructions carefully before using the purchased materials.
Rectusplan’s posture training plans are intended for general educational and exercise guidance purposes and do not constitute medical diagnosis, physiotherapy, rehabilitation, or professional medical treatment.
Customers should consider their individual physical capabilities before following any exercise routine and seek qualified professional advice where appropriate.
If an exercise causes unusual pain or discomfort, customers should discontinue that activity and seek appropriate guidance.
6. Order Changes and Digital Product Modifications
If a customer needs to correct order information or request changes after purchasing, they should contact Rectusplan as soon as possible.
Requests may include:
- Correcting an incorrectly entered email address;
- Clarifying submitted product information;
- Requesting assistance with a selected digital product;
- Reporting incorrect order details;
- Requesting corrections to personalized information where applicable.
The possibility of making changes depends on the nature of the product, whether preparation has commenced, whether digital materials have already been supplied, and the technical feasibility of the requested modification.
Where a customer has purchased a personalized training resource, changes may require additional information or further preparation.
Rectusplan will review reasonable correction requests individually and communicate the available options to the customer.
Any changes involving additional paid services or products will be explained before the customer is asked to confirm the additional purchase.
7. Cancellations, Refunds, and Consumer Rights
Rectusplan processes cancellation and refund requests in accordance with its published Refund Policy and applicable consumer protection legislation.
Because our products are supplied electronically, the cancellation and withdrawal rules applicable to digital content may differ from those for physical goods.
Where applicable law permits an exception to the statutory withdrawal right for digital content supplied electronically, the exception may apply only after the customer has provided the required prior express consent to begin supply during the withdrawal period and acknowledged the resulting loss of the withdrawal right once supply begins.
If the required legal conditions have not been properly satisfied, applicable statutory withdrawal rights remain unaffected.
Customers may also be entitled to remedies where digital materials are not delivered, are defective, or do not conform to the relevant product description or contractual requirements.
Depending on the circumstances, appropriate remedies may include:
- Restoring digital access;
- Providing corrected files;
- Replacing defective materials;
- Reducing the purchase price;
- Issuing a refund where legally appropriate.
Nothing in this policy is intended to exclude or restrict mandatory consumer rights available under applicable European or national legislation.
For additional information, please refer to our Refund Policy.
8. Digital Delivery Delays and Unforeseen Circumstances
Although Rectusplan aims to process digital orders efficiently, certain circumstances may occasionally affect the availability or delivery of purchased materials.
These circumstances may include:
- Temporary website interruptions;
- Hosting or server failures;
- Email delivery delays;
- Internet infrastructure disruptions;
- Third-party payment processing interruptions;
- Technical maintenance;
- Security-related system restrictions;
- Unexpected software or platform errors;
- Other operational circumstances beyond our reasonable control.
If such circumstances materially affect the delivery of a purchased product, Rectusplan will make reasonable efforts to investigate the issue and communicate with the customer.
Depending on the situation, we may provide an updated delivery arrangement, an alternative download method, restored access, or another appropriate solution.
Customers can help minimize unnecessary delivery problems by providing accurate contact information and checking their email folders after placing an order.
9. Website Images and Digital Product Examples
Rectusplan uses photographs, illustrations, sample pages, product previews, and other visual materials to help customers understand the nature and general contents of our digital resources.
Website visuals may consist of original materials or content used under appropriate authorization or lawful permission.
Such images are primarily illustrative and are intended to explain the subject matter, format, and general presentation of the digital products.
The actual purchased materials will be determined by the relevant product description and confirmed order.
Visual examples do not constitute a guarantee of specific posture improvements, physical changes, medical outcomes, or identical display results across different electronic devices.
Differences in screen resolution, browser settings, software compatibility, and file formats may affect the appearance of digital materials.
10. Intellectual Property and Digital Product Use
All original digital materials supplied by Rectusplan, including training documents, written instructions, exercise schedules, illustrations, graphics, downloadable files, and related educational content, remain protected by applicable intellectual property laws.
Customers receive a limited right to access and use purchased materials for personal purposes, subject to the relevant product conditions.
Unless prior written authorization has been obtained, customers must not:
- Redistribute purchased digital files;
- Resell or commercially exploit training materials;
- Share paid download links publicly;
- Reproduce substantial portions of our original content;
- Modify and distribute our materials as their own products;
- Upload purchased content to unauthorized file-sharing platforms;
- Use our materials to create competing commercial resources.
Purchasing a digital product does not transfer copyright ownership or commercial distribution rights to the customer.
11. Customer Support and Service Assistance
Rectusplan aims to provide reasonable assistance throughout the digital purchasing and delivery process.
Customers may contact our support team regarding:
- Product information;
- Order confirmation;
- Payment verification;
- Digital product delivery;
- Download instructions;
- File compatibility;
- Missing or incomplete materials;
- Order information corrections;
- Personalized material inquiries;
- Cancellation and refund requests;
- Other digital product-related matters.
To help us locate the relevant order and investigate the issue, customers should provide their order reference number, registered email address, product name, and a clear description of the problem.
Where necessary, customers may also provide screenshots or other relevant supporting information.
Our support team will review the available order records and make reasonable efforts to provide an appropriate response.
12. Privacy and Personal Information
Information submitted through the Rectusplan website, checkout system, digital delivery channels, and customer support services will be handled in accordance with applicable data protection laws and our Privacy Policy.
Depending on the transaction and the selected product, information may be processed for purposes including:
- Order administration;
- Payment confirmation;
- Digital content preparation;
- Electronic product delivery;
- Customer communication;
- Technical support;
- Transaction security;
- Fraud prevention;
- Legal and regulatory compliance.
Where third-party payment or technical service providers are involved, relevant information may be shared as necessary to provide the requested services.
Customers should avoid sending complete payment credentials or unnecessary sensitive personal information through ordinary email.
For further information, please review our Privacy Policy.
13. Contact Information
If you have questions regarding digital product purchases, order processing, payment confirmation, electronic delivery, download access, or other fulfillment matters, please contact Rectusplan through the following official channel:
Brand: Rectusplan
Website: www.rectusplan.com
Email: digital@rectusplan.com
When contacting us about an existing purchase, please include the following information where possible:
- Customer name;
- Order reference number;
- Registered email address;
- Purchased digital product;
- Purchase date;
- Description of the inquiry or technical issue.
Rectusplan is committed to providing transparent product information, organized order processing, accessible digital delivery, and reasonable customer support.
Our goal is to ensure that customers understand the purchasing process and receive the digital posture training materials they have ordered through a clear and reliable electronic fulfillment process.
Important Notice
All Rectusplan products covered by this policy are primarily supplied in digital format. No physical shipping, courier delivery, or physical delivery tracking is involved in standard digital product orders.
The actual delivery method, included materials, and any applicable preparation time are subject to the information displayed on the relevant product page and the customer’s confirmed order.
This policy operates alongside our Terms and Conditions, Refund Policy, Privacy Policy, and all mandatory consumer protection requirements applicable to the transaction.