This Refund Policy explains the conditions and procedures for cancellations, refund requests, digital product delivery issues, and payment refunds relating to the digital posture training plans and educational materials offered by Rectusplan.
Rectusplan operates from Singapore and provides digital products to customers in eligible European markets.
Our objective is to establish clear refund procedures, ensure transparent purchasing arrangements, and handle customer requests fairly in accordance with applicable consumer protection and digital content regulations.
1. Digital Product Purchase and Fulfillment Process
Rectusplan provides digital posture training plans and related educational resources through its official website.
Unlike physical products, our purchases are fulfilled electronically. Depending on the product selected, customers may receive:
- Downloadable posture training plans;
- PDF exercise guides;
- Digital training schedules;
- Written exercise instructions;
- Posture-related educational documents;
- Supplementary digital reference materials;
- Other electronic resources specified on the product page.
Once an order has been successfully paid, Rectusplan will initiate the digital delivery process according to the delivery arrangements specified for the purchased product.
For the purposes of this policy, digital fulfillment refers to the electronic provision of the purchased materials through a download link, order confirmation page, email delivery, or another designated digital access method.
The delivery process may depend on:
- Successful payment confirmation;
- Accuracy of the customer’s email address;
- The selected digital product;
- Any preparation required for the product;
- Availability of the relevant digital delivery system;
- Other technical or operational requirements.
Customers should carefully review the product description and delivery information before completing a purchase.
2. Product Pricing and Payment
The prices displayed on the Rectusplan website generally represent the purchase prices of the corresponding digital products, unless otherwise specified on the relevant product page.
Before completing payment, customers should review:
- The selected product;
- Included digital materials;
- Displayed purchase price;
- Applicable taxes, where relevant;
- Currency and checkout information;
- Any additional purchasing conditions.
Payments may be processed through independent third-party payment service providers, including Stripe where available.
A successful payment confirmation indicates that the order has been received and payment has been authorized or completed according to the payment provider’s procedures.
Rectusplan does not intentionally store complete payment card numbers or full sensitive payment credentials within its website systems.
3. Digital Delivery and Access Issues
Digital products are generally supplied electronically following successful payment confirmation.
Customers should check their registered email address and order confirmation page for the relevant download instructions.
If purchased materials are not received within the indicated delivery period, customers should first check their spam, junk, and promotional folders.
If the digital materials remain unavailable, customers may contact Rectusplan for assistance.
The following situations may qualify for a review and appropriate remedy:
- A payment has been completed but the purchased materials have not been delivered;
- A download link is broken or inaccessible;
- A delivered file is corrupted or cannot reasonably be opened;
- The supplied digital materials are incomplete;
- The received product materially differs from its advertised description;
- A technical problem prevents reasonable access to the purchased content.
Where appropriate, Rectusplan may first attempt to resolve the issue by providing a replacement download link, corrected file, restored access, or other suitable technical solution.
If the problem cannot reasonably be resolved, a refund or other applicable statutory remedy may be considered.
4. Order Cancellation and Refund Conditions
Customers who wish to cancel an order or request a refund should contact Rectusplan through its official customer support email address.
Refund requests will be assessed according to the nature of the digital product, the order status, the delivery status, the circumstances of the request, and applicable consumer protection laws.
Standard Cancellation Requests
Customers may submit cancellation requests before the digital product has been supplied.
Where an order has not yet been fulfilled and no applicable legal exception prevents cancellation, Rectusplan will review the request and process an eligible refund.
If digital content has not been supplied, customers may retain any applicable statutory withdrawal rights under the laws of their country of residence.
Cancellation After Digital Delivery
Because Rectusplan supplies electronic content, the statutory right of withdrawal may be subject to specific rules governing digital content not supplied on a physical medium.
Where permitted by applicable law, the right of withdrawal may be lost once digital content begins to be supplied, provided that the customer has:
- Given prior express consent to begin the digital supply during the withdrawal period;
- Acknowledged that the right of withdrawal will be lost once supply begins;
- Received the required confirmation of the agreement in accordance with applicable law.
If the required consent and acknowledgment have not been properly obtained, applicable statutory withdrawal rights remain unaffected.
Downloading or accessing digital materials does not automatically eliminate all consumer rights or statutory remedies.
Refund Requests for Defective Digital Materials
Customers may request a refund or other appropriate remedy if the purchased digital product has a significant issue, including:
- Missing or incomplete digital documents;
- Damaged or corrupted files;
- Materials that cannot reasonably be accessed;
- Content that materially differs from the product description;
- Other digital content conformity issues covered by applicable law.
Rectusplan will review the reported problem and may offer a correction, replacement, restored access, price reduction, or refund as appropriate under the circumstances and applicable legal requirements.
Refund Requests Due to Incorrect Purchases
If a customer purchases the wrong digital product or selects an unsuitable training plan, they should contact us as soon as possible.
Such requests will be reviewed individually, taking into account whether the digital content has already been supplied, whether the requested correction is possible, and whether any statutory withdrawal rights apply.
A change of personal preference or an incorrect product selection does not automatically establish a right to a refund once the applicable statutory withdrawal right has expired or been validly lost.
However, mandatory consumer rights and any applicable refund entitlements remain unaffected.
5. Personalized Digital Training Materials
Certain Rectusplan products may involve the preparation of digital training materials based on information submitted by the customer.
Where applicable, customers are responsible for providing accurate information relevant to the requested product.
If a customer discovers that submitted information contains an error, they should contact us promptly.
Requests to revise personalized materials will be considered according to:
- Whether preparation has commenced;
- Whether the materials have already been delivered;
- The nature of the requested correction;
- The original product description;
- The feasibility of making the requested changes;
- Applicable consumer protection requirements.
Where a delivered personalized product does not conform to the agreed description or applicable legal requirements, customers may be entitled to appropriate remedies.
The fact that a product is personalized does not automatically remove any statutory rights that may apply.
6. Exercise Guidance and Refund Limitations
Rectusplan’s digital products are intended for general educational and posture-related exercise guidance.
Individual physical conditions, exercise experience, and training outcomes may vary.
Rectusplan does not guarantee specific improvements in posture, flexibility, body alignment, physical appearance, or other individual results.
A customer not achieving a particular personal training goal does not, by itself, establish that the supplied digital content is defective or that a refund is legally required.
However, this provision does not affect any refund rights or other remedies arising from defective, non-conforming, or incorrectly described digital content under applicable law.
7. European Consumer Protection
Rectusplan is based in Singapore and provides digital products to customers in eligible European countries.
Depending on the customer’s country of residence and the circumstances of the purchase, applicable consumer protection legislation may provide statutory rights concerning:
- Digital content conformity;
- Contract information and product descriptions;
- Withdrawal from distance contracts;
- Refunds and price reductions;
- Replacement or correction of defective digital materials;
- Other mandatory consumer remedies.
For customers covered by EU consumer protection legislation, the statutory withdrawal period for applicable distance contracts is generally 14 days, subject to specific rules and exceptions.
For digital content supplied electronically, an exception to the withdrawal right may apply only where the legal requirements for express consent, acknowledgment of the loss of the withdrawal right, and confirmation of the agreement have been properly satisfied.
Nothing in this Refund Policy is intended to exclude, restrict, or waive mandatory consumer rights under applicable European or national laws.
Where any provision of this policy conflicts with mandatory legal requirements, the relevant legal provisions shall prevail.
8. Refund Processing
Once a refund has been approved, Rectusplan will generally return the eligible amount to the original payment method used for the transaction.
The time required for a refund to appear in the customer’s account may vary depending on:
- The payment service provider;
- The customer’s bank;
- The card issuer;
- The payment method originally selected;
- Relevant financial institution processing procedures.
Customers should retain relevant purchasing information until the refund process has been completed.
Useful information may include:
- Order confirmation email;
- Order reference number;
- Payment confirmation;
- Registered email address;
- Relevant communication with Rectusplan;
- Screenshots or evidence of reported digital product issues.
If a customer has not received an approved refund within the expected processing period, they may contact our support team for assistance.
9. Website Images and Digital Product Descriptions
Images, previews, illustrations, sample documents, and other visual materials displayed on the Rectusplan website are intended to demonstrate the general content, format, and subject matter of our digital products.
Website images may consist of original materials or content used under appropriate authorization or lawful permission.
The appearance of digital materials may vary depending on device settings, screen resolution, software compatibility, and document display conditions.
Unless expressly stated otherwise in the relevant product description, promotional images should not be interpreted as a guarantee of specific exercise results, medical outcomes, or identical visual presentation across all devices.
The actual digital materials supplied to customers will be determined by the corresponding product description and confirmed purchase.
10. Privacy and Refund Information
Personal information submitted during purchases, digital delivery, and refund requests will be handled in accordance with applicable data protection requirements and Rectusplan’s Privacy Policy.
Information may be used where necessary to:
- Identify customer orders;
- Verify payment records;
- Investigate digital delivery issues;
- Evaluate refund requests;
- Communicate with customers;
- Maintain relevant transaction records;
- Meet applicable legal obligations.
Customers should avoid sending full bank card details, security codes, or unnecessary sensitive personal information through ordinary email.
For further information about personal data processing, please refer to our Privacy Policy.
11. Contact Information for Refund Requests
For order cancellations, refund applications, digital delivery problems, payment questions, or other purchase-related matters, please contact Rectusplan using the following official details:
Brand: Rectusplan
Website: www.rectusplan.com
Email: digital@rectusplan.com
To help us process your request efficiently, please include:
- Customer name;
- Order number;
- Registered email address;
- Purchased digital product;
- Purchase date;
- Payment reference, if available;
- Detailed explanation of your request;
- Relevant screenshots or supporting information, where applicable.
Rectusplan will review refund and cancellation requests individually and communicate the outcome to customers based on the order details, digital fulfillment status, and applicable consumer protection requirements.
We aim to provide a clear purchasing experience, reliable digital delivery, and fair handling of customer concerns.
Important Notice
By purchasing a digital product from Rectusplan, customers acknowledge that they have had the opportunity to review the product description, pricing information, digital delivery arrangements, and applicable purchasing conditions.
Where immediate digital delivery begins during a statutory withdrawal period, any legally required express consent and acknowledgment will be obtained separately through the checkout process.
Nothing in this Refund Policy removes or limits mandatory statutory rights available to customers under applicable law.