This FAQ is designed to help customers understand the digital posture training plans and related educational materials offered by Rectusplan to customers throughout eligible European markets.
Our questions and answers cover digital product information, purchasing procedures, pricing, payment processing, electronic delivery, download requirements, product usage, cancellations, refunds, and customer support.
Rectusplan operates from Singapore and provides digital products to customers in Europe. All products are supplied electronically, and specific product features, included materials, and delivery arrangements are subject to the descriptions displayed on the relevant product pages.
Business Information
Brand: Rectusplan
Website: www.rectusplan.com
Email: digital@rectusplan.com
Product Information
What digital products does Rectusplan offer?
Rectusplan specializes in digital posture training plans and educational resources designed to help customers develop structured exercise routines and improve their awareness of body posture.
Depending on the selected product, our materials may include:
- Posture training schedules;
- Daily and weekly exercise plans;
- General movement and exercise instructions;
- Written posture guidance;
- Exercise illustrations and reference materials;
- Training progress tracking documents;
- Digital guides and supplementary learning resources;
- Other posture-related educational content.
The exact materials included in each purchase are specified on the corresponding product page.
Are Rectusplan products physical products?
No. Rectusplan primarily offers digital products.
Customers receive electronic materials rather than printed documents, exercise equipment, or other physical items.
Depending on the product, materials may be provided through downloadable PDF files, electronic documents, or other digital access methods.
No physical shipment or delivery address is required for standard digital product orders.
Are the training materials suitable for beginners?
Our digital resources may include structured guidance suitable for customers seeking general posture-related exercise information and organized training routines.
The recommended experience level and intended use may vary between products.
Customers should review the relevant product descriptions before purchasing to determine whether the materials match their exercise experience and personal objectives.
Do the product images represent the exact digital materials?
Images, previews, illustrations, and sample pages displayed on our website are intended to help customers understand the general content, format, and subject matter of our digital products.
The actual purchased materials will be supplied according to the written product description.
Differences in screen resolution, device display settings, document formatting, or software compatibility may affect how digital content appears on different devices.
Product images should not be interpreted as a guarantee of specific physical results or medical outcomes.
Is Rectusplan affiliated with any other training brands?
Rectusplan operates as an independent digital content brand.
Our digital training materials are intended for general educational and exercise guidance purposes.
Pricing and Payment
What do the prices displayed on the website represent?
The prices displayed on our product pages represent the listed purchase prices for the corresponding digital products, unless otherwise specified.
Customers should review the product description and checkout summary before completing payment.
Any applicable taxes, currency information, or additional charges will be presented during the purchasing process where required.
Are there any additional charges after purchasing?
The displayed product price generally covers the digital materials specified on the relevant product page.
Customers will be informed of any additional charges before confirming a purchase where applicable.
Rectusplan does not intentionally impose undisclosed additional charges after an order has been successfully completed.
How can I pay for my digital training plan?
Customers can use the payment methods displayed on the Rectusplan checkout page.
Depending on availability, supported payment options may include:
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Google Pay;
- Other supported electronic payment methods.
The available payment methods may vary depending on the customer’s location, device, and payment provider.
How are online payments processed?
Payments may be handled through independent third-party payment processors, including Stripe where available.
These providers operate their own secure transaction processing and payment verification systems.
Rectusplan does not intentionally store complete bank card numbers or full sensitive payment credentials within its website systems.
Certain transaction information, such as order references, payment status, and transaction amounts, may be retained for order management and customer support purposes.
Do I need to register for a Stripe account to purchase?
No. Customers generally do not need to create or log in to a Stripe account simply to complete a payment through a supported checkout method.
Customers can follow the payment instructions provided on the Rectusplan website and select an available payment option.
The exact checkout process depends on the payment method selected.
Ordering and Digital Delivery
How do I purchase a posture training plan?
Purchasing a digital product through Rectusplan is straightforward:
- Browse the available digital training plans.
- Select the product that matches your requirements.
- Review the product description and included materials.
- Add the selected product to your shopping cart.
- Enter the required checkout information.
- Select an available payment method.
- Complete the payment and wait for order confirmation.
Once the payment has been successfully processed, the digital delivery process will begin according to the product’s specified arrangements.
When will I receive my purchased digital materials?
Digital products are generally delivered electronically after successful payment confirmation.
Depending on the product, delivery may be provided through:
- A download link on the order confirmation page;
- An email containing download instructions;
- A downloadable PDF document;
- Another electronic access method described on the product page.
If a product requires additional preparation, the applicable processing time will be communicated in the relevant product information or order confirmation.
Where can I find my download link?
Customers should first check the email address provided during checkout.
Please review:
- Your main inbox;
- Your spam or junk folder;
- Your promotional email folder;
- Your order confirmation page, where applicable.
If you cannot locate your digital materials, please contact Rectusplan at digital@rectusplan.com and include your order number and registered email address.
What should I do if I do not receive my digital product?
If your payment has been completed but the digital materials have not arrived within the indicated delivery period, please contact our support team.
To help us investigate, please provide:
- Your full name;
- Order number;
- Registered email address;
- Product name;
- Payment confirmation details, if available.
We will review the order and make reasonable efforts to restore access or provide the relevant digital materials.
Can I download the purchased materials more than once?
Download availability depends on the delivery method and access arrangements of the specific product.
Where download access is provided, customers should save a personal copy of the purchased materials for their own reference.
If a download link expires, becomes unavailable, or encounters a technical issue, customers may contact us for assistance.
What devices can I use to access the training plans?
Our digital materials are generally intended to be accessed using compatible electronic devices, including:
- Desktop computers;
- Laptop computers;
- Tablets;
- Smartphones.
PDF materials may require a compatible PDF reader or browser.
Customers should ensure their devices and software support the supplied file formats before attempting to access the materials.
Product Usage and Training Guidance
How should I use my purchased posture training plan?
Customers should read the supplied instructions carefully and follow the training structure described in the purchased materials.
We recommend reviewing the exercise explanations before starting a routine and progressing according to your individual capabilities.
The training materials are intended to provide general educational guidance rather than guarantee a particular physical outcome.
Can I follow the training plan every day?
The recommended frequency depends on the specific training plan and the instructions included with the purchased product.
Customers should consider their physical condition, recovery needs, and exercise experience when following any routine.
Do not increase exercise frequency or intensity beyond what is appropriate for your individual circumstances.
Can I expect guaranteed posture improvement?
No specific physical result is guaranteed.
Training outcomes may vary depending on individual physical conditions, consistency, exercise technique, lifestyle, and other personal factors.
Rectusplan does not promise guaranteed changes to body alignment, posture, flexibility, strength, or physical appearance.
Customer Information and Account Details
What information is required when purchasing?
Customers may be asked to provide the following information:
- Full name;
- Valid email address;
- Billing details;
- Selected digital product;
- Payment information;
- Other information necessary to process the order.
For certain products involving personalized training materials, additional information may be requested according to the product requirements.
Do I need to provide a delivery address?
No physical delivery address is required for standard digital products.
However, billing information may be requested during checkout for payment processing, transaction verification, or tax-related purposes.
Can I correct my email address after purchasing?
If you entered an incorrect email address during checkout, please contact us as soon as possible.
Provide your order reference and the correct email address so that we can review the request and assist with digital delivery.
Additional verification may be required before changing order contact information.
Must I complete website forms in English?
To help ensure accurate order processing and communication, customers should complete website forms and provide order-related descriptions in English where the website requires it.
Please enter your email address and other requested information carefully to avoid delivery or communication problems.
Order Changes and Technical Support
Can I change my purchased digital product?
Requests to change a purchased product will be considered individually.
Whether a change can be accommodated depends on the nature of the product, whether digital delivery has commenced, and whether the requested change is technically or operationally possible.
Customers should contact us as soon as possible after discovering an order error.
Any change will remain subject to applicable consumer protection laws.
What if the downloaded file cannot be opened?
If a downloaded file cannot be opened, please check whether:
- The download has completed successfully;
- Your device supports the file format;
- You are using an appropriate PDF reader or compatible application;
- Your browser or software is up to date.
If the problem continues, contact our support team with a description of the issue and, where possible, a screenshot.
We will investigate and provide reasonable assistance.
What happens if the digital materials are incomplete or incorrect?
If the supplied materials appear incomplete, corrupted, or materially different from the product description, please contact us.
We will review the issue and, where appropriate, provide corrected files, replacement materials, restored access, or another suitable solution in accordance with applicable law.
Cancellations and Refunds
How can I request an order cancellation?
Customers who wish to cancel an order should contact us through our official email address:
To help us identify the transaction, please include:
- Customer name;
- Order number;
- Registered email address;
- Purchased product;
- Purchase date;
- Details of your cancellation request.
Cancellation requests will be reviewed according to our Refund Policy and applicable consumer protection requirements.
Can I receive a refund after purchasing a digital product?
Refund eligibility depends on the circumstances of the purchase, the status of digital delivery, the nature of the reported issue, and applicable consumer protection laws.
Refunds may be considered in circumstances such as:
- Payment completed but digital content not delivered;
- Download links that cannot reasonably be restored;
- Corrupted or inaccessible digital files;
- Digital materials materially different from the advertised description;
- Other situations where a refund or statutory remedy is required by law.
Please refer to our Refund Policy for additional information.
Can I cancel after receiving the download link?
For digital content supplied electronically, statutory withdrawal rights may be affected by the customer’s prior express consent to immediate supply and acknowledgment of the loss of the right of withdrawal once supply begins, where permitted by applicable law.
If these requirements have not been properly satisfied, the customer’s applicable statutory withdrawal rights remain unaffected.
Other statutory remedies relating to defective or non-conforming digital content are not automatically removed by downloading or accessing a product.
How long does a refund take?
Once a refund has been approved, it will generally be returned to the original payment method.
The time required for the funds to appear in the customer’s account depends on the relevant bank, card issuer, or payment service provider.
What if I experience a problem after downloading my materials?
Customers should contact us and explain the problem in detail.
We will review the circumstances and determine whether technical assistance, corrected materials, replacement access, or another appropriate remedy is available.
Where mandatory consumer protection laws provide specific remedies, those requirements will apply.
European Customer Protection
Which consumer protection rules apply to my purchase?
Rectusplan is based in Singapore and provides digital products to customers in eligible European countries.
Depending on the customer’s country of residence and the circumstances of the purchase, applicable European and national consumer protection laws may provide rights relating to digital content, contract information, withdrawal, refunds, and digital product conformity.
Our FAQ and Refund Policy do not remove or restrict mandatory statutory consumer rights.
Does Rectusplan comply with European data protection requirements?
Rectusplan handles customer information in accordance with applicable data protection requirements.
Depending on the customer’s location and the nature of the processing, this may include obligations under the General Data Protection Regulation (GDPR).
For further information about personal information collection, use, storage, and customer privacy rights, please refer to our Privacy Policy.
Intellectual Property and Product Sharing
Can I share my purchased training plan with other people?
Purchased digital materials are intended for the personal use of the purchasing customer unless otherwise expressly stated.
Customers may not publicly distribute, resell, sublicense, reproduce, or commercially share purchased materials without prior written permission from Rectusplan.
Can I use the materials for commercial training services?
No commercial use is authorized unless Rectusplan has expressly granted written permission.
The purchase of a digital product does not transfer copyright ownership or commercial distribution rights to the customer.
All applicable intellectual property rights remain with Rectusplan or the relevant rights holders.